KAVVA Brand’s 100-DAY, WORRY-FREE GUARANTEE
We value you as a person and a customer. From soil to oil, distillation to delivery, our goal is to deliver exceptional Hemp-derived THC/CBD products that your body can gradually process, and your taste buds can celebrate immediately.
Requirements for 100-Day, Worry-Free Guarantee:
- Eligibility: If 100 days have passed since your purchase, we are unable to offer a refund or exchange.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Exemptions: Some types of goods are exempt from being returned; for sanitary and health reasons, we cannot accept returns, refunds, or exchanges on inhalers.
- Partial Refunds: There are certain situations where only partial refunds are granted.
- Non-Refundable: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Clearance Items: Cannot be refunded.
- Right to Refuse: KAVVA Brands reserves the right to refuse service.
If your package is damaged or the product is incorrect, be sure to send product photos; without this information, we are unable to process your request.
Inhalers: For sanitary reasons, inhalers are not eligible for returns, refunds, or exchanges.
Shipping Costs: Non-refundable.
Shipping Returns
If your product is eligible for return, contact us at hello@kavvabrands.com and our team will instruct you where to mail your products.You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time it may take for your exchanged product to reach you will vary depending on where you live. For returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
Late or Missing Refunds
If you haven’t received a refund after 14 business days, contact your bank or card issuer and provide them with the information from the refund receipt emailed which includes dates, times, order number, refunded amount, etc.
We only replace items if they are defective or damaged. If there are issues with your product delivery (defective, damaged, wrong product/flavor), email us at hello@kavvabrands.com and we’ll do our best to make it right.
Need More Help?
Contact us at hello@kavvabrands.com for questions related to refunds and returns.